Terms of Service

By accessing or using FastDry at fastdry.ai (the “Service”), by submitting a request as a homeowner, or by creating, claiming, or activating a vendor account, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

The Service is operated by FastDry (“FastDry,” “we,” “us”). In these Terms, “homeowner” means anyone who submits a request for restoration help, and “vendor” means an independent restoration company that receives or claims leads through the Service.

FastDry is a technology platform and lead-generation marketplace that connects homeowners who need water-damage restoration with independent, third-party restoration companies. We qualify incoming requests, notify eligible vendors, and facilitate an introduction when a vendor claims a lead. That introduction is the entire service we provide.

FastDry does not perform, supervise, direct, control, endorse, or guarantee any restoration work. We are not a restoration contractor, emergency responder, insurer, public adjuster, or construction manager. We are not present at your property, we do not inspect work, and we do not set, review, or approve the scope, schedule, methods, or price of any job.

We do not guarantee that any vendor will be available, will respond within a particular time, will accept your job, or will complete work to any particular standard. We review public business information for directory listings in good faith, but we do not independently verify any vendor's licensing, insurance, certifications, bonding, or workmanship, and we do not monitor them on an ongoing basis.

Every vendor on FastDry is an independent business. Vendors are not employees, agents, representatives, subcontractors, partners, franchisees, or joint venturers of FastDry, and nothing in these Terms or in the operation of the Service creates any such relationship.

FastDry does not employ, staff, train, schedule, equip, or direct vendors or their personnel. Vendors control their own businesses, pricing, crews, equipment, methods, and work. No vendor has authority to make any promise, representation, warranty, or agreement on FastDry's behalf, and any statement a vendor makes about a job is theirs alone.

A vendor appearing on FastDry, being matched to you, or claiming your lead is not an endorsement, recommendation, certification, or guarantee by FastDry of that vendor or their work.

Any agreement for restoration work is solely between the homeowner and the vendor. FastDry is not a party to that agreement and has no obligations under it. We do not negotiate it, hold funds for it, or enforce it.

To the maximum extent permitted by law, FastDry is not responsible or liable for a vendor's services, acts, or omissions, including for any damages, losses, costs, delays, injuries, death, property damage, defective or incomplete work, code or permit violations, mold or secondary damage, overcharging, billing or insurance disputes, theft, misconduct, or any other outcome arising from or relating to a vendor's services or your dealings with them.

Any dispute about the work, the price, the schedule, or the vendor's conduct is between the homeowner and the vendor. You agree to pursue it directly with that party and, to the maximum extent permitted by law, you release FastDry from claims arising out of it. We may, but are not obligated to, help the parties communicate, and doing so never makes us a party to the dispute.

Vendor responsibility. Vendors are solely responsible for their own work, workmanship, warranties, safety practices, employees and subcontractors, licensing, permits, insurance, tax obligations, pricing, billing, and conduct, and for complying with all laws that apply to their business.

The decision to contact, hire, admit to your property, or pay any vendor is yours alone. FastDry makes an introduction; you choose whether to proceed.

Before hiring a vendor, you are responsible for satisfying yourself that they are suitable. We encourage you to:

• Verify their contractor license directly with your state licensing board (in Arizona, the Registrar of Contractors)
• Ask for proof of current general liability and workers' compensation insurance
• Confirm any certifications they claim, such as IICRC certification
• Get the scope of work, price, and payment terms in writing before work begins
• Check how the work will interact with your insurance claim before authorizing it

FastDry does not do this vetting for you and does not warrant the results if you skip it.

No charge from FastDry. Homeowners are not billed by FastDry for using the matching service. Vendors pay FastDry for leads; you pay the vendor (or your insurer) for restoration work under your own agreement with them.

Accurate information. You agree to provide truthful contact and damage information. Misuse of the Service (fake requests, harassment, or unlawful purposes) may result in termination of access.

Consent to contact. By submitting a request, you consent to be contacted by the matched vendor about your job by phone, text, or email. See our Privacy Policy for how we handle your information.

Emergencies. For life-threatening emergencies, call 911. FastDry is not an emergency service and is not a substitute for one. If water damage creates an electrical, structural, or health hazard, contact the appropriate emergency or utility service directly.

Independence and compliance. If you claim a profile or use the vendor dashboard, you represent that you are authorized to act for the business, that the business is properly licensed and insured everywhere it operates as required by law, and that you will keep that licensing and insurance current while you use the Service. You agree to stop using the Service if that stops being true.

Profile claim and verification. To claim a listing, you sign in with email and verify business ownership, typically by confirming a phone number on file, or by requesting manual review if the number does not match. Verification confirms control of a business record; it is not a license, insurance, or quality check. We may approve, deny, or revoke claimed profiles at our discretion.

Lead pricing. There is a single flat price per exclusive lead. There are no severity tiers and no per-job price variation. The current price is shown in your dashboard and on each lead before you claim it. We may change the price for future leads; a price change never applies retroactively to a lead you have already claimed.

Payment method and billing trigger. A valid payment method must be on file before you receive any lead dispatches. Your card is charged at the moment you claim a lead, not in advance as a prepaid balance, and not when a job closes. Payments are processed by Stripe. Your first claimed lead is free; after that, every claim is charged at the then-current price for your account. If the charge does not succeed, the claim does not complete and the lead remains available to other vendors.

What you are buying. A lead fee buys an exclusive introduction to a homeowner who submitted a request, and nothing more. It is not a commission, a referral fee contingent on the job, or a guarantee that the homeowner will answer, hire you, be creditworthy, or have a job worth any particular amount. Whether you win and complete the work is up to you and the homeowner.

Exclusive leads. A lead is offered to all eligible vendors at the same time and the first vendor to claim it receives it exclusively. Homeowner contact information is revealed only to that vendor, and only after the claim is successfully paid. Leads are not resold to multiple vendors for the same job through FastDry.

Bad-lead credits. You may report a problem with a claimed lead within 48 hours of claiming it, using the report flow in your dashboard. Reports citing one of five objective reasons, wrong or disconnected number, outside your service area, no actual loss, a duplicate of a lead you already received, or a homeowner already under contract elsewhere, are approved immediately, subject to the cap below. A report citing “something else” is accepted but is reviewed by a person, and approval is not guaranteed. Reports submitted after the 48-hour window are not eligible.

Credit resolution and cap. An approved report is resolved as account credit, not a cash refund. Account credit is applied automatically to your next claim. Credits are capped over any trailing thirty-day period at the greater of 25% of the leads you claimed in that period or two leads. Repeated abuse of the report process may result in account action.

Homeowner information. Contact details revealed to you on a claimed lead may be used only to pursue that job. You may not resell, share, or redistribute them, add the homeowner to marketing lists without their consent, or use them in violation of telemarketing or privacy law.

You agree not to:

• Scrape, reverse-engineer, or misuse the Service or its data
• Submit false requests or impersonate others
• Circumvent lead pricing, claim limits, or access controls
• Resell, share, or redistribute lead or homeowner data
• Harass homeowners, vendors, or FastDry staff
• Use the Service in violation of applicable law

FastDry's name, logo, site content, and software are owned by FastDry or our licensors. You may not copy or use them without permission except as needed to use the Service normally.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE ABOVE, FASTDRY MAKES NO WARRANTY, GUARANTEE, OR REPRESENTATION OF ANY KIND REGARDING ANY VENDOR, INCLUDING THEIR WORK QUALITY OR WORKMANSHIP, LICENSING, INSURANCE, CERTIFICATIONS, QUALIFICATIONS, BACKGROUND, HONESTY, CONDUCT, AVAILABILITY, RESPONSIVENESS, TIMELINESS, PRICING, RESULTS, OR FITNESS FOR YOUR JOB.

We do not warrant uninterrupted or error-free operation of the Service. Severity tiers, lead confidence scores, typical cost ranges, and other automated or AI-assisted assessments are estimates generated from the information submitted to us. They are not inspections, appraisals, quotes, or guarantees, and you should not rely on them as such.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FASTDRY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR FROM ANY VENDOR'S WORK, CONDUCT, OR FAILURE TO PERFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FASTDRY IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). FOR HOMEOWNERS, WHO PAY FASTDRY NOTHING, THIS CAP IS ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply regardless of the legal theory, whether contract, warranty, negligence, strict liability, or otherwise, and they are a fundamental part of the bargain between us: FastDry could not offer a free homeowner matching service, or a flat per-lead price to vendors, while also underwriting the outcome of every restoration job performed by an independent company.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, the exclusions and limitations above apply only to the fullest extent permitted by law, and nothing in these Terms limits liability that cannot lawfully be limited.

You agree to indemnify, defend, and hold harmless FastDry and its officers, employees, and contractors from claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms or of applicable law, or your infringement of anyone's rights.

Vendors additionally agree to indemnify, defend, and hold harmless FastDry from claims arising out of their restoration work, their interactions with homeowners, their employees or subcontractors, their licensing or insurance status, and their handling of homeowner information.

Informal resolution. Before filing a formal claim, contact us at founder@fastdry.ai and give us a reasonable opportunity to resolve the issue. This applies to disputes with FastDry; disputes about restoration work are between the homeowner and the vendor, as described in section 4.

Governing law. These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Our primary operating market is the Phoenix metro area; Arizona law applies unless your jurisdiction requires otherwise for consumer protection.

Venue. Except where prohibited, disputes that cannot be resolved informally will be brought in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction.

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary and the rest of these Terms will remain in full force.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance. If you do not agree to updated Terms, stop using the Service.

Questions about these Terms: founder@fastdry.ai