Privacy Policy

FastDry operates the website at fastdry.ai (“FastDry,” “we,” “us”).

From homeowners (intake flow)

When you request help through our intake form, we collect:

• Name and phone number (required)
• Property address and city, if you provide them
• Answers about the damage (flow type, affected area, duration, and related details we use to describe the job)
• Insurance status (whether you plan to file a claim, already have one, or will pay out of pocket)
• Photos you upload of the damage, if you choose to add them
• A record of the consent language you agreed to at submission

The main intake form does not require an email address today. If you join a waitlist or contact us through another form that asks for email, we collect what that form requests.

From restoration vendors

• Business profile information (company name, service area, contact details, and related directory data)
• Account email and authentication data when you sign in
• Phone number used for lead notifications and profile verification
• A record of your SMS opt-in if you enable text alerts — the timestamp and the exact consent language you agreed to
• Lead activity in your dashboard (claims, credits, disputes)
• Payment-related records when you purchase lead credits (processed by Stripe — see below)

Automatically collected

Like most websites, we collect basic technical data such as browser type, device information, pages visited, and approximate location derived from IP address. We use Google Analytics 4 (GA4) for this purpose.

• Match homeowners with qualified restoration vendors in their area
• Dispatch lead alerts to eligible vendors when a new job is submitted
• Score job severity and urgency from intake answers (and optional photo analysis)
• Reveal homeowner contact details to the single vendor who claims a lead
• Send transactional emails (for example, vendor claim confirmations and dispatch notifications)
• Send SMS lead alerts to vendors who have explicitly opted in to text notifications
• Process vendor credit purchases and maintain account balances
• Review vendor credit-back disputes
• Improve the service, prevent abuse, and maintain security

When you submit a homeowner request, we share your contact information with the restoration vendor who claims your lead. That is how the service works: one vendor wins the job, and only that vendor receives your name, phone number, address (if provided), and job details. We do not sell your information to a list of competitors or blast it to multiple companies at once.

Before a vendor claims a lead, vendors see only non-identifying job preview information (for example, damage category, urgency, and general location) — not your name or phone number.

Vendors are independent businesses, not FastDry employees. How a vendor uses your information after you are connected is governed by their own practices, in addition to this policy.

We use trusted providers to run parts of the platform:

• Anthropic (Claude) — optional photo uploads may be sent for AI-assisted severity assessment. We send the image for analysis; we do not use this to train models on your behalf beyond what Anthropic's API terms describe.
• Stripe — processes vendor credit-card payments. FastDry does not store full card numbers on our servers.
• Twilio — sends SMS lead-dispatch alerts to vendors who have explicitly opted in. Twilio transmits the message on our behalf and does not use vendor numbers for its own marketing.
• Resend — sends transactional email (dispatch alerts, claim confirmations, and related notices).
• Google Analytics — website usage analytics (cookies and similar technologies).
• Cloud hosting and database providers — store application data securely on our behalf.

These providers process data only as needed to perform their services for us, subject to their own privacy terms.

We do not share mobile phone numbers with third parties or affiliates for marketing or promotional purposes, and we do not sell mobile numbers. Mobile numbers are used only to operate the service described in this policy. The only third parties that ever handle a mobile number are the service providers who transmit the message for us (our SMS provider, listed above), and they may use it solely to deliver that message on our behalf — not for their own marketing.

Vendors — SMS lead alerts

SMS lead alerts are opt-in. When you claim a business profile, you provide the phone number for lead notifications and must check a consent box to agree to receive them — the box is not pre-checked, and we record the date, time, and exact wording you agreed to as proof of your opt-in. We do not send SMS to a vendor number that has no consent on record.

• What we send: automated notifications about new leads dispatched to you, plus related service messages about your account. We do not send marketing or promotional text messages.
• Message frequency: varies based on lead availability in your service area — we message you when a matching job comes in, so some weeks may have several messages and others none.
• Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Opting out: reply STOP to any message to stop SMS lead alerts, or clear the notification phone number in your dashboard settings. For help, reply HELP.

Opting out of SMS does not close your account. We continue to send lead-dispatch and account notices by email, so stopping texts does not stop you from receiving leads. Your notification number is used for alerts only — it is not published on your public directory listing and is not given to homeowners.

Homeowners

By submitting the intake form, you consent to be contacted by phone or text by the matched restoration professional about your job. That contact comes from the vendor (or their team), not necessarily from a FastDry phone number, and standard message and data rates may apply. Your number is shared only with the single vendor who claims your lead, as described above — never sold, and never shared with third parties for marketing.

Questions about messaging, or want your number removed? Email founder@fastdry.ai. We may also send non-marketing service emails to account holders; unsubscribe links are included where applicable.

Homeowners are not charged by FastDry for using the matching service. Vendors purchase lead credits through Stripe Checkout. Card details are handled by Stripe; we receive confirmation of payment and maintain credit balance records, not your full card number.

We keep information for as long as needed to operate the service, fulfill the purposes described in this policy, resolve disputes, enforce our terms, and comply with legal obligations. When data is no longer needed for those purposes, we delete or de-identify it where reasonably practicable.

We do not yet publish a fixed retention schedule for every data type. If you have a specific deletion request, contact us and we will handle it consistent with applicable law and operational needs.

We use cookies and similar technologies for site functionality and analytics (including GA4). You can control cookies through your browser settings. Blocking cookies may affect some site features.

We use reasonable technical and organizational measures to protect information, including access controls and encryption in transit. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information we hold about you, or to object to certain processing. California residents may have additional rights under the CCPA/CPRA.

To exercise these rights or ask questions about your data, email founder@fastdry.ai. We will verify your request where appropriate before responding.

FastDry is not directed at children under 13, and we do not knowingly collect information from children.

We may update this policy as our practices evolve. When we make material changes, we will post the updated version on this page and revise the effective date above. Continued use of the service after changes means you accept the updated policy.